At Relax
Healthcare, we firmly believe that every individual has the right to make their
own choices about how they live their life. The opportunity to select
independently from a range of options is a key component of personal autonomy
and dignity. We are committed to empowering our service users to make decisions
that align with their personal preferences, values, and needs, within the
context of the care we provide.
How We Support Choice:
Flexible Service Delivery
We recognise
that a rigid routine can restrict an individual’s sense of freedom. Therefore,
we avoid imposing fixed schedules for activities such as getting up, going to
bed, or meal times. Instead, we aim to offer flexible and adaptable service
delivery, where timings are arranged to suit the personal preferences of the
service user as far as possible. This allows individuals to live according to
their own rhythms and needs, rather than adhering to pre-set routines.
Choice of Care Staff
We
understand that personal relationships with care staff can significantly impact
the quality of care. That’s why we work to accommodate service users’
preferences regarding the staff who provide their care. We aim to match service
users with care workers they feel comfortable with, respecting their wishes
about staff continuity and compatibility. Where possible, we take into account
personality traits, communication styles, and any other preferences to ensure
the best fit for both the service user and the care team.
Respect for Individual Preferences
At Relax
Healthcare, we deeply respect the individuality of every service user. We
recognise that each person has their own quirks, eccentricities, and personal
preferences, and we honour these in every aspect of care. Whether it’s a
preferred way of doing things or particular habits, we are here to support you
in maintaining your unique lifestyle, ensuring that you feel seen, respected,
and understood.
Cultural Sensitivity and Diversity
We are
committed to cultivating an atmosphere that celebrates cultural diversity. We
recognise and respect the wide range of cultural backgrounds, traditions, and
practices of our service users. Our care approach is flexible enough to
accommodate cultural needs, and we work closely with service users to ensure
that their cultural beliefs and practices are understood and respected in the
delivery of care.
Informed Choice
We believe
that choice should be informed. Our service users are encouraged to make decisions
about their care based on a clear understanding of the options available to
them. This includes giving service users the information they need to select
the organisation and individuals who will provide their care. Whether it’s
choosing Relax Healthcare as a provider or deciding on particular care workers,
we support our service users in making informed choices that align with their
values and preferences.
At Relax
Healthcare, we are committed to providing services that empower individuals to
live according to their own choices, respecting their autonomy at every stage
of their care journey. Your preferences, needs, and desires are central to our
approach, and we are here to support you in making decisions that enhance your
quality of life.
