Complaints
and Compliments
At Relax
Healthcare, we truly value feedback from our service users and their
carers—whether it comes in the form of compliments, concerns, or constructive
suggestions for improvement.
We encourage
all service users to share their thoughts freely with the care workers
supporting them. If you would prefer to speak with someone else, or if you feel
your feedback has not been addressed to your satisfaction, you are welcome to
request a conversation with a member of our management team.
For those
wishing to raise a concern more formally, we have a clear and structured
complaints procedure in place to guide you through the process and help bring
about a fair resolution.
If, after
following our procedure, you feel that your complaint has not been
appropriately resolved, you have the right to escalate the matter. You may
contact your local authority or the Care Quality Commission (CQC), the
independent regulator responsible for monitoring and inspecting care services
in England.
Your
feedback, whether positive or critical, helps us to continuously improve the
quality of care we provide.
