At Relax Healthcare, we understand that ensuring a sense of security is vital for the wellbeing of our service users—particularly for those who may be living with disabilities or reduced independence. However, security does not mean limiting freedom or removing the joy and spontaneity from life. Rather, it involves creating a supportive and safe environment where individuals can live as freely as possible, while being protected from avoidable harm. We strive to strike the right balance between enabling independence and ensuring safety, and we approach this with sensitivity, responsibility, and respect.

How We Promote Safety and Reassurance:

Support with Risky Activities

Life should include opportunities to take reasonable risks. Whether a service user wants to go out into the community, try a new activity, or take part in something unfamiliar, our aim is not to prevent but to support. We ensure that help is discreetly available when needed—so that individuals can engage in activities safely and with confidence, knowing that assistance is close at hand.

Creating a Safe Home Environment

We work with service users, families, and other professionals to help ensure that the home environment is as safe as possible. We identify and minimise avoidable risks—such as trip hazards, poorly maintained equipment, or unsuitable fittings—without making the space feel clinical or restrictive.

Thorough Risk Assessments:

Every aspect of care begins with a comprehensive risk assessment. This includes the service user’s home, any equipment used, and the tasks or activities involved in daily living. These assessments are regularly reviewed and updated as circumstances change, always with the involvement of the service user.

Guidance and Awareness

Our staff offer practical, respectful advice about any situations or activities that may carry heightened risk due to a service user’s condition or disability. We do this in a collaborative manner—always aiming to inform and empower, rather than restrict or dictate.

Trusted and Trained Professionals

At the heart of our approach to security is our team. All Relax Healthcare staff are carefully selected, fully trained, and thoroughly vetted. We provide ongoing professional development to ensure that our team delivers care that is not only safe and competent, but compassionate and dignified.

Our staff understand the trust placed in them and are committed to upholding the highest standards of professionalism and ethics. Exploitation, abuse, or misuse of authority is never tolerated.

A Sensible Approach to Risk

We do not believe in creating a life that is devoid of all risk—such a life would lack fulfilment, adventure, and autonomy. Instead, we work with our service users to make informed choices and take proportionate risks that are appropriate to their capabilities and desires. Security, in our view, means supporting freedom while offering the reassurance of a caring presence when needed.

At Relax Healthcare, your safety and peace of mind are our priority. We’re here to ensure you feel protected, respected, and empowered—at every step of your care journey.