At Relax Healthcare, we are committed to delivering the highest possible standard of care. To achieve this, we maintain a continuous process of quality assurance—regularly reviewing our services, engaging with staff, consulting external professionals, and most importantly, listening closely to our service users and their families.
Our Quality Assurance Process Includes:
Annual
Visits: A supervisor or manager visits each service user at least once a year
to gain feedback directly and ensure that care is meeting expectations.
Staff Supervision:
Regular
one-to-one supervision sessions between care workers and their line managers
ensure ongoing support, accountability, and professional development.
Annual Satisfaction Surveys:
Each year,
we conduct a survey of service users and, where appropriate, their family
members or representatives to gather valuable insights and suggestions.
Detailed Record Checks:
We carry out routine checks of service
user files, timesheets, and other records to ensure accuracy and compliance
with care plans.
We actively
encourage feedback at any time—not just through formal reviews. Your comments help
us understand what we’re doing well and where we can improve. You are at the
heart of everything we do, and your voice matters.
Our care and
support workers are fully aware of the standards expected of them, and they are
supported to meet and uphold these standards consistently.
Transparency and Accountability:
The outcomes
of our quality assurance processes are compiled into an annual report.
This report
is shared with the Care Quality Commission (CQC), and is available to service
users, their families or representatives, and other key stakeholders.
Our
standards and quality assurance practices are reviewed and updated annually to
reflect best practice and feedback received.
Above all,
Relax Healthcare is run in the best interests of its service users. Your
wellbeing, dignity, and satisfaction remain our top priorities.
