At Relax
Healthcare, we believe that privacy is a fundamental right—meaning the freedom
to live without unnecessary intrusion or unwelcome attention. We are fully
committed to upholding and protecting the privacy of our service users in all
aspects of the care we provide.
How We Safeguard Your Privacy:
Respecting Your Home
Our staff will only enter your home—and any specific rooms within
it—with your clear and express consent.
Personal Time and Space
You have the
right not to be disturbed by a care worker while you are entertaining visitors
or engaging in personal or private activities.
Respect for Personal Belongings:
We treat
your possessions as private and personal. Our care workers understand that they
are guests in your home and will always act accordingly.
Confidential Conversations:
We respect
your right to make and receive telephone calls, and to hold conversations,
without being overheard or observed by a member of staff.
Confidential Records:
All records
relating to your care are handled in strict confidence. They are accessed only
by individuals who have a legitimate need to know the information, in line with
data protection laws and our confidentiality policy.
At Relax
Healthcare, maintaining your privacy is not just a duty—it is part of our
everyday commitment to providing respectful, dignified, and person-centred
care.
